Providing premium IT Support Bath based IT services for schools & local businesses.
Registered Office: 29 Victoria Buildings Lower Bristol Road Bath BA2 3EH
Registered in England No: 07118917
Welcome to Apollo Technology Support Desk - Online Ticketing
Use Apollo Technology Ticketing System to report faults, incidents, and request help online via any internet connected web browser. Once your support ticket has been logged, track the progress of your request and access historic call activity.
Key features & benefits:
- Ability to raise a new incident from any Internet enabled web browser
- Track the progress of each ticket that you raise
- ICT leaders can track progress of every ticket raised by your school
- Leave feedback for Apollo Technology staff on completion of each ticket
- Facility to add attachments to tickets to assist with rapid diagnosis
- Apollo Technology on call staff are automatically notified of Emergency Tickets via SMS and email
- Apollo Technology Customer Services staff monitor "active" incidents via a real time dashboard
- Customers, Apollo Technology support staff and field engineers presented with a single common view
- Apollo Technology proactively monitors response times and reports against agreed SLA's
This service is provided as an enhancement to existing Managed Service and Support Contracts; please contact Apollo Technology Customer Services staff for your Customer Login.
If you would like more information on this service or are interested in deploying this system locally to support your own IT operations, email us using the form below or call us on 01225 290810.