Providing premium IT Support Bath based IT services for schools & local businesses.
Registered Office: 29 Victoria Buildings Lower Bristol Road Bath BA2 3EH
Registered in England No: 07118917
Our Break Fix IT support service contract provides on-demand telephone, over the wire and on-site engineer call-out support for all IT equipment installed on the network. This enables you to call for assistance when any part of the IT system stops working.
This IT support service provides you with an IT technician on a regular, scheduled basis working in your organisation to carry out the routine tasks of managing your IT network system.
Tasks will typically include routine housekeeping of the computer system, checking the integrity of backup service and checking the events log to look for early indications of problems. Tasks also include management of the network, security, adding users, updating of virus protection software, loading application software, fixing printing problems, and attending to the day to day issues encountered by the staff and users.
Our Remote Support service package is a leap ahead of the average IT support package available.
We are able to respond to most faults logged from the user's desktop icon within the hour using our specialist remote support software that runs quietly in the background on each computer in your business. The software does not require any assistance from a member of staff, itís all taken care of by our technical team over the internet. There is also a chat function available in the software for interaction between our technical staff and the user. You don't have to worry about opening firewalls and leaving the network at risk, because our software is completely secure using data channels with key exchange and AES (256 Bit) session encoding.
Apollo Technology offers a range of IT support service contracts that can be customised to fit your business environment. We have broken the different services down in to 3 parts:
1) Break Fix (Callout) 2) Managed Service 3) Remote Support
These IT Support services can be purchased as individual components or as a combined package. With the combined package we will manage all aspects of your IT support service, from changing toners, managing licenses, installing software. Our account managers will help you create a three year strategic development IT plan to make sure IT in your business is cost effective and they will meet with you on a regular basis to a build strong working relationship.
Our Support Services
Break Fix IT Support
Every business with an IT Support Service with us has an appointed an account manager. These account managers have over 10 years experance and are at the cutting edge of technology.
They will visit you on a regular basis to develop a three year rolling strategic development plan. They will also ensure that any issues can quickly be resolved and recommendations on equipment are available to you on a continual basis, often making some equipment available to try before you buy.