Remote Support \ Helpdesk
Our helpdesk staff are able to respond to most faults logged within minutes by using our specialist remote support software. This runs quietly in the background on each computer in your business and does not require any assistance from your staff, it’s all taken care of by our technical team over the internet.
Our chat function within our helpdesk software makes for easy interaction between our technical staff and the user.
We use third line technicians to ensure the majority of your IT issues can be resolved quickly.
This IT support service provides you with an IT technician on a regular, scheduled basis working in your organisation to carry out the routine tasks of managing your IT network system.
Our proactive Managed Service will increase your company efficiency and at the same time cut expenses.
Your account manager & managed service technician will work closley, ensuring you are kept up to date with the relevant technologies keeping your business at the cutting edge .
Tasks will typically include routine housekeeping of the computer system, checking the integrity of backup service and checking the events log to look for early indications of problems.
Break Fix Service
Our Break Fix IT support service contract provides on-demand telephone, over the wire and on-site engineer call-out support for all IT equipment installed on the network. This enables you to call for assistance when any part of the IT system stops working.
With a large range of loan equipment you can rest assured that our on-site technical team will be able to keep your system running at full strength, no matter what part fails with switches, pc’s, laptops, projectors and more.