CAREERS
Why join us?
Apollo Technology values its employees and prioritizes their well-being. Creating a positive and enjoyable work environment can have a significant impact on employee satisfaction and retention. Here are some thoughts and insights related to the initiatives you mentioned:
Lavender Plants: Including plants in the office, like lavender, not only adds to the aesthetics but can also contribute to a more relaxed and pleasant atmosphere. Studies have shown that indoor plants can help reduce stress and improve air quality.
Outdoor Courtyard: Providing an outdoor space for employees to enjoy during lunch breaks or for outdoor work is an excellent idea. Exposure to natural light and fresh air can boost mood and productivity.
Pool Table: Offering recreational activities like a pool table in the office can be a great way for employees to unwind and build camaraderie with their colleagues. It can also be a stress-reliever during breaks.
Bike Store: Encouraging employees to commute by bike is not only environmentally friendly but also promotes a healthy lifestyle. Providing a secure bike storage facility shows your commitment to their well-being.
Promotion from within whenever possible
Industry-leading training and career development
Success celebrated at all levels
Outstanding rewards for outstanding performance
Current Vacancies
To apply for our jobs please send your CV to us, quoting the job you are interested in.
IT Support Assistant
Job Description: Are you passionate about providing exceptional customer service and have a keen interest in the IT industry? We are looking for a dynamic and detail-oriented individual to join our team as an IT Support Assistant. In this role, you will be responsible for answering phones, managing support tickets, and ensuring our clients receive the assistance they need in a timely and efficient manner.
Key Responsibilities:
Answer incoming phone calls and provide initial support and troubleshooting assistance.
Create, update, and prioritize support tickets in our ticketing system.
Gather essential information from clients to diagnose technical issues effectively.
Route and escalate tickets to the appropriate IT professionals when necessary.
Monitor and follow up on ticket progress, ensuring timely resolution and client satisfaction.
Maintain accurate records of all client interactions and ticket updates.
Provide excellent customer service by addressing client inquiries and concerns professionally and courteously.
Collaborate with the IT team to ensure a seamless support process and share client feedback for continuous improvement.
Assisting with organisation of calendars and engineers schedules.
Communicate with the workshop to maintain the correct staff distribution.
Working hours: Monday - Friday 8:30 - 17:00 with 1 hour lunch
Join our team and become a valued member of Apollo Technology as we work together to provide exceptional IT support and solutions to our clients. Your dedication and commitment to customer satisfaction will play a crucial role in our continued success.
